Interview with SiteCloud Founder, Trey Gardner
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Basic Introduction
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Ever heard of SiteCloud? No? Well, in case you are looking for some affordable cloud-based hosting, it’s time to get to know them. Founded by Trey Gardner, SiteCloud is growing in lighting speed and making its name rapidly in hosting industry. As there are still little review done on SiteCloud, I thought it’d be a good idea to have a Q&A session with Trey to know more about this company.
So… here it goes (Thanks for the time again, Trey – it’s a great interview!).
*Updates Jan 2011: Also, check out my latest href="http://www.webhostingsecretrevealed.com/sitecloud-review/">SiteCloud Review.
Q&A with SiteCloud Founder and CEO
Hello Trey, it is great to have you here with  us today. For start, please briefly introduce yourself (again :)) and your new company  SiteCloud.
  My name is Trey Gardner and I am the CEO of SiteCloud (href="http://www.webhostingsecretrevealed.com/sitecloud.php" target="_blank">http://www.sitecloud.com). I have been in the  web hosting business for over 12 years and I have had the opportunity to work  with some of the finest minds in the web hosting industry and for some great  companies.
SiteCloud  is the first of it’s kind and is the testament to some of the best minds. I have met in the field. SiteCloud is a  cPanel web hosting provider with all of the bells and whistles of cPanel but  sitting on top of a cloud hosting infrastructure, which is the most advanced  hosting infrastructure available today.
 Many online service provides, including  SiteCloud, have "gone Cloud"   to enhance their services. Can you tell us, in general, what are the  benefits of cluster computing/cloud hosting from the view-point of a hosting  user?
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  Well, as you say many hosting providers have gone cloud but the reality is that  not many of them, we really could not find any, offer anything but cloud based  infrastructure with bare bones access and no additional options, like cPanel,  unless they were to install and manage themselves or for an exorbitant fee from  the service providers.
What cloud hosting does allow for is it allows web site users the ability to  grow their sites where they either have large spikes of usage and/or traffic  which could not be handled by a shared service provider, essentially for larger  sites which need more power.
 It also allows for users to have different,  individual system upgrades, for instance if they needed more CPU and only more  cpu they could upgrade only that part of their needs without having also to  upgrade the amount of disk space or memory if they did not need to.
  It’s  important to realize that at SiteCloud we’ve bundled the benefits that cloud  hosting has provided and have built our own load balanced cPanel platform on  top. We’re able to deliver load balanced cPanel-based hosting as a Platform as  a Service (PaaS) versus Infrastructure as a Service (IaaS), where customers  have to set it up all themselves.
This sounds great… but, is cloud hosting a  good choice for CMS users? For example if I am a Joomla user, would it be very  complicated to install (and manage) my Joomla websites on SiteCloud?
  Absolutely, SiteCloud is a terrific choice for CMS sites  like Joomla & Drupal as well as blogs like WordPress and B2Evolution, the  reason being is that these open source software programs have tons of plug-in  options available to them and when those sites are hit with a lot of visitors  who start to use many of the features that those sites will consume too many  resources within a shared hosting environment.
In these cases the clients usually are suspended and told to  find a VPS or dedicated server solution which can be far more expensive and  more work for the hosting customer. Because SiteCloud uses a cloud based  hosting environment when our clients experience spikes and need more system  resources we are available to get those to them on the fly, thanks to our load  balanced infrastructure. Also because we are a cPanel hosting provider that  always has the latest installs & features on our servers our clients are  able to easily install Joomla or any other CMS onto their account & will  always have the latest features and security, just like they have been with any  traditional cPanel-based hosting provider.
Till date, there are  still some unsolved security issues with cloud/cluster computing. Should your  customers be concerned with this?
  Our security for our own information, billing, systems, what not as well as our  clients sites security is a top priority for us. We have information we don’t  want exposed and take very seriously our clients’ security which is within the  same apparatus. There are no unsolved security areas that we have seen after  extensive testing of our systems but we are ever vigilant to make sure that we  stay on top of anything new which may pose a risk. It’s also this reason that  we have built our own cloud to run our platform on top of. This gives us  greater control and flexibility, both for the advancement of our system and  also from a security point of view.
Some readers might have not heard about  Softaculous – a great feature  offered at SiteCloud. Can you tell us more about this Auto Installer? 
Many  of cPanel hosting users are familiar with Fantastico, a script auto-installer.  Softaculous is a new script installer that is very exciting because it offers  installation of over 150 open-source scripts, such as blogs, CMS, photo  galleries, forums, etc. It also provides very quick version updates. This is  crucial because of the simple fact that outdated versions can result in  exploited web sites. These updates often come within 15 minutes of the new  version release. Users will be able to install, update and delete installations  of scripts within a few clicks… making it easier to get your favorite script on  the cloud faster.
  SiteCloud used to be using Amazon EC2  Technology but not now anymore. What happened? Can we know whose cloud/cluster  technology are you guys implementing now?
  Initially  after extensive testing of different companies we could partner with for our  cloud infrastructure we decided that the Amazon EC2 looked like it was going to  be exactly what we had wanted. Over time we saw some areas of concern for our  clients within this infrastructure.
  We started to look around again at other providers and we circled back to our  friends at SingleHop*, whom we have worked with for several years with GreenGeeks.  We decided to give them an opportunity and we explained what we were looking to  accomplish and they were able to facilitate what we needed. There were some  upgrades which we worked together on and overall the relationship has proven to  be both better for us and our customers’ needs. It’s worth mentioning that we  did not use their cloud infrastructure, but rather used their traditional  servers/network to build our own cloud, specifically for the use of our  platform. Our cloud/platform is 100% for our customers; our resources are not  shared with other companies.
size="1">*Site note: More about SingleHop in this href="http://www.webhostingsecretrevealed.com/interviews/interview-with-zak-boca-of-singlehop/">interview with SingleHop Founder, Zak Boca.
SiteCloud promised "Never get  suspended for CPU usage". This sounds GREAT; but, what comes next? For  example, what will happen next when a ‘Little Cloud’ user’s website hit 1,001  compute cycles (fyi, the given quota is 1,000)? 
  Let me explain a bit about our compute cycles. One thousand  (1000) compute cycles is the equivalent to running 10% of a modern Xeon CPU  core continuously for 1 month. Traditional hosting providers often have in  their terms of service that you’re NOT allowed to use 10% of the CPU for more  than 60 to 90 seconds, and if you do you’re suspended. With SiteCloud, let’s  say for example you purchase our Little Cloud for .95 per month, which gives  you 1000 compute cycles for a month. You’ve gone over the cycles by 200, you  will be charged overage of .10 cents per compute cycle. This means you will  be billed for  overage, one-time. As a customer, you’re given the option to  either pay the overage one time or decide to upgrade to our Big Cloud for .95  per month, which gives you 2000 compute cycles, saving you tremendous money on  potential overages based on your usage.
Giving our customers the option to pick how they wish to be  billed for their usage is something that is unheard of in this industry. From  the above example, a customer who’s site is the busiest during the holiday  season and slow the rest of the year, it would be worthwhile for them to pay  the overage that much versus the whole year. A customer who uses consistently  over 1000 compute cycles will be better off on the Big Cloud plan.
We’re also working on features that will enable customers to  pause their sites or set a cap for those who fear of going over and do not wish  to. For example, a personal site can pause their site after reaching 1000  compute cycles or cap it at 200 over their included compute cycles to control  their spend. In a normal case, a personal site however would never go over 1000  compute cycles.
Customers will be able to track usage through their compute  cycles chart found within their account. With us, everything is out in the open  and there are no secrets.
SiteCloud Shared Hosting Plans
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"I wish to try  SiteCloud out but I am too lazy/ it’s too complicated/it’s too much hassles/ I  am no good in tech/ etc etc". What would you tell these potential  customers?
Essentially  we are no more complicated a web hosting company than any cPanel shared hosting  provider in terms of what the client needs to know. We also offer several web  site building programs that the client can use and we have instructions and  video tutorials available to assist them with learning the systems and getting  a web site up easily and fast.
As I have  mentioned before here, we’ve taken the hard work of getting a load balanced  cloud hosting system setup and are delivering it to the customer as they have  been used to for over a decade; as an easy to use “shared hosting” like  service.
  Web hosting is a  competitive (but far from being saturated I believe) industry. What are your  long term plans for SiteCloud to win the market? Where do you see SiteCloud in  next 3 years?
  In 3 years I see SiteCloud as the best choice for web site hosting customers  who want a stable platform so that they can grow their web sites as quickly as  they would like. Right now we are the only cPanel hosting company with  affordable costs. We do anticipate other hosting companies trying to catch up  to our technology but at the same time our team is continuously working on  enhancing our services so, knock on wood, I believe we should be at the  forefront of cloud hosting for some time into the future.
That would be all from my side. Do you have  anything to add for this interview?
  Thank you the only thing that I would like to add is for anyone who is reading  this & who wants to know more about how SiteCloud can suit your needs  please contact one of our sales or support reps.
Alright, I am sure our readers have learn a lot from you today. Thanks again for the great interview and good luck to you and SiteCloud.
 SoundBite: SiteCloud Interview
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Although SiteCloud has not get into the major hosting review sites at this time of writing, I believe SiteCloud is destined to hit great success. For those who are interested to try out  href="http://www.webhostingsecretrevealed.com/web-hosting-knowledge/a-brief-on-cloud-hosting/">cloud-based  hosting, I suggest you grab an account at SiteCloud asap since the price is cheap (.95/mo) now. Users can also check out my latest href="http://www.webhostingsecretrevealed.com/sitecloud-review/">SiteCloud Review for more details.
Before I end this, here are the flash backs of some important points in this interview.
- Cloud hosting like SiteCloud, provides hosting reliability that other traditional web hosts cannot compete.
- SiteCloud is very user-friendly as the web host uses the cPanel (a very popular hosting software) as its primary control panel.
- SiteCloud users will never get suspended for extensive CPU usage, however a .10/compute cycle will be charged.
- SiteCloud built its own load balanced cPanel platform on  top – the web host is able to deliver load balanced cPanel-based hosting as a Platform as  a Service (PaaS) versus Infrastructure as a Service (IaaS).
To learn more about SiteCloud,  visit SiteCloud website at: href="http://www.webhostingsecretrevealed.com/sitecloud.php" target="_blank">http://www.sitecloud.com.
Page 28 – Web Hosting Secret Revealed
 
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